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*Orders of $100 or More

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How do I return an item?

Return / Exchange Policy: Effective January 1st, 2004*

Our customers have a 30 day return policy upon receipt of delivery. If you are not satisfied with our products for any reason return them for a refund*, less restocking & shipping charges.

Do Not Return To Manufacturer Without An RA# From Customer Service. Embroidered or Altered items are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE.

Call us at 1-800-434-3678 OR: E-mail sales [@] progarmentusa.com and request an RMA# from one of our friendly customer service reps. (Be sure to include the order number, item, and your name.)

The typical email return response time during business hours is 1-3 hours, but may be longer during busier shopping seasons.

Your can also fax an RA# request to 1-734/729-3403. (Be sure to include the order number, item, and your name.)

Items must not be worn or washed. They will be inspected and if worn or washed, will be refused and returned customer.
All original tags and packaging must be returned. Items with missing tags receive NO (zero) credit.
Shipping charges are non-refundable for all purchases. Shipping charges are used to pay courier services such as UPS to deliver merchandise. Those fees are non-refundable, and neither are ours.

Returns missing the original tags or packaging will receive NO (ZERO) credit. Items received without the original tags and packaging will not receive credit.

Defects in Workmanship

Defects in workmanship will be replaced at our expense. We will send you a call tag for items that need to be picked up. E-mail or call us within 7 days from receipt of purchase if you feel there is a manufacturer's flaw with . Products must have all original tags attached to garment. (Be sure to include the order number, item, and your name with all returns.)


For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for all freight charges associated with the return, exchange, and reorder.

Shipping charges will apply for all exchanges.

We recommend that you send your return via UPS or Fed EX so we can track the order once it leaves your doorstep. If you choose to return items via US Postal Service, make sure you obtain a tracking number from postal service. Items sent but not received by ProGarment Medical will NOT receive credit for the return.

Please make sure you receive prior return authorization before returning your order. Items received without prior authorization will be refused and sent back to you. Items are subject to a 20% restocking fee to include return freight to the manufacturer.

Shortages or Incorrect Orders

All claims for shortages or incorrect orders must be presented to us by fax, e-mail, or phone within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Order Cancellations

Orders shipped, but refused by the customer after the order reaches the final stages of shipping  will incur shipping charges. Orders that have been submitted to our embroidery department and embroidered cannot be canceled. Orders that have already reached our distribution center cannot be canceled, however, you can refuse the package and you'll only be charged the restocking fee and the original shipping total. If you received free shipping because of a promotion, you will be charged for shipping. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by customer should follow our return policy shown above. Orders shipped and refused by customer will not receive credit for shipping charges. Please confirm with our customer service department before canceling your order so we can ensure the order process is stopped and proper credit is given.